When you apply to open a CIBfx account, we require certain information in order to process the request. This information may include personal and financial details, such as, name, address, contact number, date of birth, employment details, liabilities and assets.
To improve your trading experience we may require further information. Sometimes the law may require us to hold some information about our customers. In such cases we obtain the information through our application forms and other information request forms.
Personal details through forms
Financial details through forms and record of services rendered
Information about a trader’s usage pattern of our website and trading platforms
Record of trading activities to help us serve you better
The trader information CIBfx holds is used for:
Creating and handling your account;
Reviewing your current requirements;
Enhancing our platforms, services and customer support;
Providing you with trading advice and information about good opportunities.
On the basis of the product or service concerned and with regard to particular restrictions on sensitive information, CIBfx may disclose information about traders to:
Specialists, experts, service providers and advisers contracted by us for administrative, insurance, financial research or similar assistance;
Introducing Brokers (IBs) with whom we share a working relationship;
Courts, credit providers, tribunals or regulatory authorities authorized by the law;
Reference or credit reporting agencies;
Individuals authorized by the trader whose information is being shared.
If you are not willing to share any information with the mentioned agencies and service providers, please send us a written message. In such a situation, we will withdraw your information from the data pool and consequently withdraw related services.
Updating information If there is a change in your personal details you may email the new information to CIBfx at support@Cibfx.com as soon as possible. As per your instructions, CIBfx will update your personal details.
Your Rights As per the data protection laws that govern the CIBfx services, all traders are entitled to obtain personal information regarding them from CIBfx and inform us about any inaccuracy perceived. If you wish to make an enquiry, you may email us at support@Cibfx.com. If there are no legal restrictions on sharing the information we will acknowledge and execute your request within 40 days of your request. You might have to incur some the cost of finding, reviewing, and sending across the requested material.