CIB allows trading via phone in case of emergencies; all telephone calls placed through the Dealing Desk are recorded by recording system; records are kept for 10 days. All conversations concerning price quote requests, order placement and execution, confirmations, and any other trading related issues, are also generally recorded to ensure fairness and accuracy for all parties involved in the delivery and execution of a trading order.
Instructions for placing an order with the dealing desk by phone:
- Call the Dealing Desk.
- Once the telephone is answered, have the following information ready for the dealer who has answered your call:
- Your account number
- Your password (for security purposes)
- Your order details